FAQs

How long does it take to make my order?

Most products are made to order. Production times typically range from 1–5 business days, depending on the item and current order volume. Custom orders may take a little longer.

Do you offer personalised products?

Yes! Many of our products can be customised with names, text, colours, or other personal touches. If you have something specific in mind, send us a message and we’ll see what we can create.

Can I request a custom 3D printed design?

Absolutely. We love bringing new ideas to life. Whether it’s a unique gift, replacement part, home organisation solution, or something completely original, contact us to discuss your project.

What materials do you use?

We use high-quality 3D printing materials selected for durability, appearance, and functionality. Material types may vary depending on the product and its intended use.

Can I choose the colour of my product?

Yes! Many of our products are available in a wide range of colours and finishes. Available options are listed on each product page.

Do you ship Australia-wide?

Yes. We ship across Australia, and shipping costs are calculated at checkout.

Can I return my order?

If your item arrives damaged or there’s an issue with your order, please contact us as soon as possible. Due to the personalised nature of many products, custom orders may not be eligible for change-of-mind returns.

How do I contact you?

The easiest way is through our Contact Us page or by sending us a message via our social media channels. We aim to respond within 1–2 business days.

Do you offer wholesale or bulk orders?

Yes! We welcome enquiries for wholesale, corporate gifts, and larger custom orders. Get in touch to discuss your requirements.